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Frequently Asked Questions

Who Prints my Art, once I order it?

After years of meticulously printing my work for sale at art shows and local galleries, I now have my artwork printed by the picky and talented folks at Skyline Art Prints.

From their web page: "Skyline Printing is a fine art printing company based in Austin, Texas. While specializing in reproducing artwork to accurately represent the original, we offer museum quality giclée prints on canvas and paper to local and national artists. With over 15 years experience in art reproduction, we strive for consistency, color, and quality. Skyline provides the means to capture, color manage, and reproduce fine artwork on high-quality canvas and fine art papers. As artists ourselves, we aim for the highest quality product."

What is your Shipping Policy?

Your art will be shipped directly to you from Skyling Printing. It will be well protected and shipped via UPS or USPS right to your door. Rather than running the risk of overcharging some customers with a flat shipping and packaging rate, shipping costs are determined by package weight and size.

 

What is your Returns/Exchanges/Refunds Policy?

Both Skyline Printing and I guarantee your satisfaction - 100%. Skyline Printing runs a carefully controlled production line which ensures that any lab issues are exceedingly rare. You may return any artwork that doesn't meet your expectations within 45 days of your order. I will refund your order (minus shipping), or have your order reprinted, whichever you prefer.

In the rare case that a product is damaged during shipping, your best option is to refuse delivery. Barring that, we will need to make a claim, so the remake is paid for by the carrier. I will need pictures of the packaging and the product to prove a claim to the carrier, so Skyline Printing is reimbursed. The higher the claim, the more scrutiny the carrier will give it. So, please save every part of the packaging and product for the carrier's investigation. Send the pictures of the damaged package and artwork to me through either my contact form or by email.

Aside from manufacturing issues, there are a number of reasons you may be dissatisfied with a piece that is unrelated to a lab's performance — such as buyer's remorse, color variances between your computer monitor and what the piece looks like in-person, a small unavoidable imperfection in a metal print's surface, etc. As these are unrelated to lab performance, Skyline Printing can not accept returns for things like this. In such cases, please contact me directly. Just as if you were buying from me face-to-face in an art fair, in buying from my website I feel we are creating and sustaining a real, human, relationship. My artwork is an extension of me, and I want you to be happy with it.

How can I keep up with your new work?

You are welcome to "Like" my Facebook page, to "subscribe" to my blog. Or you could send me a note on my contact form; I will add you to my contact list so you can receive updates as I post them!

 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you wind up unhappy with the quality of your photograph, please don't just settle for it! Return it within 45 days of your order and I will refund your costs (minus shipping), or have it reprinted for you. Please see my FAQ page for more information.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Photographs printed on canvas, metal or the fine art papers options are all archival and will not fade or loose color for decades into the future. Independent testing has shown that the color pigments will not show fading in normal display conditions for close to 100 years.

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